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FAQ

 

Frequently Asked Questions

 





"How can I track my parcel?"
Registered Post - http://www.austpost.com.au/track/
Express Post -
http://www.austpost.com.au/track/
Express Post International -
http://www.austpost.com.au/track/
Couriers Please -
http://www.couriersplease.com.au/
Hunter Express -
http://www.hunterexpress.com.au/
TNT -
http://www.tnt.com/
EMS -
http://www.track-trace.com/post

A parcel reference number is required to track each parcel, sometimes when different products are purchased, they are sent from different sources.




"What do I get with each product purchased?"
* Manufacturers Warranty
 - We're not going to leave you in the dark when a product purchased has failed due to a manufacturing defect.
 - All products come with warranty unless stated otherwise.
* Customer Service
 - Honest and Helpful. When was the last time you purchased from someone like us?
* Technical Support
 - We do our best to help out where we can! If we are unable to, we will direct you in the right direction!




"Why does Street Tuned care if I buy from someone else?"

 - We've been operating since 1995, once a hobby turned into a business, we love cars, we support the industry and we love what we do.. thats why were still around.

 - The last thing we want is for you to be ripped off or sold a counterfiet product, all purchases made with us are backed by a 100% Satisfaction Guarantee so you have nothing to worry about.

 - We're also registered with the Department of Fair Trading - BN98412373

We promise to resolve problems promptly.
We promise to look after you.
We promise our staff will do you proud.
We promise to keep it simple.
We promise to listen and learn.
We promise to keep our promises
.





"How does Street Tuned handle my concerns?"

Street Tuned allows customers to give feedback by completing our online contact form.

All feedback is handled and documented in accordance with our
Privacy Policy.




"Are my details kept safe?"

Your personal data is protected with high-grade 256bit encryption.

Encryption makes it very difficult for unauthorised people to view information travelling between computers.





"What is a Group Buy?"

A Group Buy is a simply a great price on specific products! We can do this by putting together a group of buyers interested in the same product. Manufacturing larger than usually quantities shaves manufacturing costs which in turn we pass on to you, the customer.




"Where is Street Tuned situated?
"

We are a complete online store with no physical location/shop.


The costs required to run an online store are minimal, decreasing the running costs means we can provide cheaper products to our consumers.





"What are your trading hours?"


We're open 24 hours a day, 7 days a week.





"Does Street Tuned offer international delivery?"


Absolutely! We accept international orders directly from this online store.

We use Express Post International offered by Australia Post or the International Courier Service through TNT (Depending on size/location/cost).


Express Post International Parcels offers priority handling, basic tracking where available, and a signature on delivery, for only $5 more than Air Mail.

It offers reliable delivery within 3 to 7 business days between metropolitan areas of major cities.*

    * Provides priority handling, and basic tracking for most destinations*
    * Reliable delivery within 3 to 7 business days*
    * Access to the world's largest delivery networks
    * Offers signed delivery at most destinations*
    * Can be sent using prepaid satchels and boxes
    * Delivery to PO boxes, metro, rural and remote areas

* Click
here for country specific information.

All International Orders must be paid via Bank Transfer to our Business Bank Account.

Please note: Delays may occur due to Customs inspection.




"What payment options do Street Tuned offer?"


We accept the following payment methods:
*
PayPal
*
Moneybookers
*
MasterCard
*
Visa

*
AusPost Money Order (Offered at Australia Post)
* Bank Transfer
* Bank Cheque
* Personal Chequ
e

*** Are you located outside of Australia? Please read this to avoid disapointment
*** 


Please place your order, but DO NOT pay.

Delivery location/charge must be double checked to ensure we can send to your country, and to ensure that the amount charged by our checkout system is correct.


Phone Payment Call Back Service NEW!
If you would like to pay via Credit Card/Debit Card over the phone. Please send us an email with your full name, direct contact number and prefered time to call you back.

It is important that you process your order online before lodging a call back request. Select 'Bank Transfer/Cheque' as your prefered payment metho
d.

The call back service is to prevent/catch any possible credit card fraud.

If you have any issues, please do not hesitate to use the contact us form.

 

Please note: International personal/bank cheques can take upto 1 month to clear.

 

 

Orders will be processed after payments have cleared sucessfully.



"Why do products not appear in my Shoppnig Cart?"

If you are experiencing problems with products not appearing in the Shopping Cart, this may be because your browser is not configured to accept cookies.

What are cookies?
A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information.

What do we store in your browser?
Refer to the Cookies section in our Privacy Policy.

Click
here to test your browser cookies and find out if its set to accept cookies.


Fix 1
Clear your browser cookies, cache, temporary internet files and restart your Internet Browser.

Fix 2
Restore your browsers default security and privacy settings and restart your Internet Browser.





"Why is your website not displaying correctly?"

This website has been optimised for viewing in Microsoft's Internet Explorer 6.0 and Mozilla's Firefox 1.5 browsers. Our website may be viewed using other browser brands or versions, but minor viewing problems may be experienced.





"How do I understand Garrett's GT Model Denomination system?"

 

 

GT Model Denominations

GT Models use a new denomination system. The new system was introduced to permit an easier identification of the turbocharger's characteristics.

 

 

New models can have up to 10 digits, that specify its range, measurement of the compressor wheels and the rest of the turbochargers characteristics. The old denominations are obsolete.

 

 


 

 

Example

 

G

 

T

 

3

 

2

 

7

 

1

 

B

 

F

 

Digits

 

1

 

2

 

3

 

4

 

5

 

6

 

7

 

8

 

9

 

10

 


 

 

 

Digits Used

 

 

 

1-2

 

Should always be GT

 

 

3-4

 

Range denomination (based on the size of the turbine wheels and the turbine housing)

 

 

5-6

 

Corresponds to the diameter of the compressor wheel in mm (In the event that the wheel is bigger than 100mm only the last two figures are used)

 

 

7-10

 

These are used to designate the specific characteristics of each model, according to the following table:

 

 

 

 

 

A

 

Variable nozzle turbochargers (VAT)

 

 

N

 

Imitation shroud wheel

 

 

B

 

Compressor wheel without nuts

 

 

O

 

 

 

 

C

 

Ceramic turbine

 

 

P

 

Variable nozzle turbochargers (VNT OP)

 

 

D

 

A double hole in the turbine housing bypass

 

 

Q

 

 

 

 

E

 

Adapter integrated into the turbine housing

 

 

R

 

Ball bearing Turbochargers

 

 

F

 

Carbon seal

 

 

S

 

A single hole in the turbine housing bypass

 

 

G

 

Recirculation Actuator

 

 

T

 

Titanium-aluminium turbine

 

 

H

 

Separate manifold adaptor

 

 

U

 

 

 

 

I

 

Manifold elbow and turbine housing integrated

 

 

V

 

Variable nozzle turbochargers (VNT)

 

 

J

 

 

 

 

W

 

Refrigerated turbine housing

 

 

K

 

Turbo assisted hydraulic

 

 

X

 

 

 

 

L

 

Body refrigerated by water.

 

 

Y

 

 

 

 

M

 

Manifold and turbine housing integrated

 

 

Z

 

Compact

 

 





"
How do I understand OS Giken's Multi-plate Clutch Terminology guide?"

 

OS Multi Plate Clutch terminology guide

 

 

eg. TS2BD     TS - Type of clutch cover, 2 - Number of plates, B- Diameter of plate, D - Remarks

Type of clutch cover
TS - Pressed steel cover
TR - Billet aluminium cover
R - Billet aluminium for Center hub plate
Number of plates
1 - Single plate
2 - Twin plate
3 - Triple plate
4 - Quadruple plate

Diameter of plate
A - 184mm
B - 204mm
C - 215mm 
Suffixes
D - Spring Damper
W - Heavier flywheel
S - Single type diaphragm spring





"How do I know if I have a Genuine Walbro Fuel Pump?"

Easiest way to check is to
remove the end cap off where the filter connects (Brown cap), with enough light you should be able to see metal gears. The fake copy Walbro fuel pumps have plastic-like gears.




"Why do other drivers use Carbon Fiber?"

Carbon Fiber has one of the best strength to weight ratios for any material known to man, which makes it ideal for performance applications where superior strength and minimal weight is needed.




"Where can I find installation instructions for a specific product?"

If we don't have the installation instructions on the product page, please contact us.